Privacy policy

Last updated: 24/03/2024

This Privacy Policy describes how 59caplab (hereinafter, the "Site," "we," "us," or "our") collects, uses, and discloses the personal information of users who visit the website [59caplab.com] (the "Site") or use our services, including any purchases made online (collectively, the "Services"). By using the Site, you consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with the terms outlined, we encourage you not to use our Services.

1. Introduction

This Privacy Policy aims to inform you clearly and transparently about:

• The types of personal information we collect;

• The purposes for which we use such information;

• How we store and protect it;

• Your rights regarding your personal data.

2. Who we are

59caplab is a collective based in Italy that specializes in the customization and sale of caps. Owner: 59caplab
Email: [59caplab@gmail.com]

3. Information Collected

3.1 Information Provided Directly by You

When you interact with our Services, we may collect:

• Personal and contact information: name, surname, address, phone number, email.

• Order-related information: billing and shipping details, order details, payment confirmations.

• Support data: any information you provide for assistance requests or other communications.

3.2 Information Collected Automatically

While you browse the Site, we may automatically collect:

• Browsing data: IP address, browser and device information, connection data.

• Cookies and similar technologies: to enhance user experience, analyze Site usage, and personalize content.

3.3 Information Obtained from Third Parties

We may receive information from partners and service providers, such as:

• Payment processors: to securely handle transactions, we use Stripe. These providers process payment information (e.g., credit/debit card details, billing address) in compliance with regulations.

4. Methods and Purposes of Data Processing

We use the collected information for the following purposes:

Service Provision:
To manage orders, process payments (via Stripe), arrange product shipping, and provide after-sales support.

User Relationship Management:
To respond to your requests, send notifications about your account, and provide order updates.

Security and Fraud Prevention:
To protect the Site and our users, we use information to detect and prevent fraudulent or illegal activities.

Service Improvement:
To analyze Site usage and optimize our services, including statistical and traffic analysis.

Legal Obligations:
To comply with contractual and regulatory obligations.

5. Data Retention and Security

Personal data is processed using electronic and/or manual tools to ensure security and confidentiality.

Security:
We implement appropriate technical and organizational measures to protect your data from unauthorized access, accidental loss, or destruction.

Retention:
Data is stored for the time strictly necessary to fulfill the purposes for which it was collected, in accordance with applicable regulations.

6. Use of Cookies

The Site uses cookies and similar technologies to:

• Ensure the proper functioning of the Site;

• Analyze Site usage and improve our services;

• Personalize content and advertisements.

You can manage cookie preferences through your browser settings, noting that disabling cookies may limit certain Site functionalities.

7. Sharing of Personal Data

Your personal data will not be sold or shared with third parties for marketing purposes unless explicit consent is provided. However, we may disclose your information to:

• Service providers: Third parties that assist us in order management, payment processing (Stripe), and product shipping.

• Legal compliance: In the event of legal obligations, requests from competent authorities, or to protect our rights.

8. International Transfers

Your data may be processed outside national borders, always ensuring adequate protection levels in compliance with European and Italian regulations.

9. Your Rights

In accordance with Regulation (EU) 2016/679 (GDPR) and applicable Italian laws, you have the right to:

• Access your personal data;

• Request correction, deletion, or restriction of data processing;

• Object to data processing;

• Request data portability;

• Withdraw consent without affecting the lawfulness of prior processing based on consent.

To exercise these rights, you can contact us via email. We may request additional information to verify your identity before processing your request.

10. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect regulatory changes or modifications to our services. In such cases, the updated version will be published on the Site, and the new update date will be indicated.

11. Contact Information

For questions, privacy-related requests, or to exercise your rights, you can contact us at:

Email: [59caplab@gmail.com]

This Privacy Policy is designed to ensure transparency and the protection of our users' personal data, in compliance with applicable Italian and European regulations. We recommend periodically checking this page for any updates.

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